![benchmark analytics benchmark analytics](https://i1.wp.com/recruitingnerd.de/wp-content/uploads/2019/11/Google-Analytics-Zielgruppe-Benchmark.png)
The complimentary version will grant you performance analytics indicators, indicators sources, breakdowns, and dashboards on Incident Management, allowing to preserve scores for no longer than the last 180 days. Performance analytics is available in a complimentary version, for every ServiceNow instance, but with certain limitations. You can use performance analytics right now! "Now that I have the numbers, let me work on solving that for you However, due to heavy project involvement, we simply don't have the resources to truly work through our incidents and help solve our users' problems." "So, when I look at the breakdown, I see that you tend to not be able to close the incidents, and you have a relatively high intake of incidents. As you can see we usually reach the correct expert the first time.
![benchmark analytics benchmark analytics](https://www.datadrivenu.com/wp-content/uploads/Benchmarking-filters.png)
"Sure!" the service desk manager responds. "But, I really need to see how the incident process performs through its various process steps.", said the CIO.
#Benchmark analytics full
The next time the CIO asks our service desk manager for these numbers, he can simply point to the dashboard and say "Well, you have full access to the data, and can break down the analysis into specific parts to gain detailed insight!" This of course goes for any other stakeholder.
![benchmark analytics benchmark analytics](https://www.benchmarkanalytics.com/wp-content/uploads/2019/05/mi_allsizes.png)
How can we help our service desk manager deliver these data to his CIO in a meaningful way?
#Benchmark analytics how to
How to gather meaningful data with ServiceNow This way, there's no ambiguity with regards to how things were, how things are going to be, and what you're aiming for. You can also define targets, which will also show on the graph. You just set a target, and ServiceNow will show you when you will be reaching that target. So based on historical data Performance Analytics forecasts how things will look in the future, if you do like you do now. It also forecasts trends based on existing data, and lets you set a target you want to achieve for that metric. Performance Analytics doesn't just provide you with historic data. That means, you get a historic view of the performance of that metric. A metric is, simply put, something you think is important to your business, that you want to measure and act on. Performance Analytics, unlike reporting, can gather data across a timeline, through metrics you define.Performance Analytics is a bit like a report (which only shows you the current state of things), except for two very important things: And if he had, the service desk manager wouldn't have had a problem delivering them. If the service desk manager and his CIO had been using Performance Analytics in ServiceNow, the CIO probably wouldn't have asked for those numbers to begin with. "I wonder if there's even a distribution group that covers them all?" What is Performance Analytics? Create some charts, so management could understand them.
![benchmark analytics benchmark analytics](https://cdn.business2community.com/wp-content/uploads/2017/06/Benchmarking-Analysis.png)
Get the numbers into Excel and crunch them. But he had to work on it for a couple of days. "We need to support the organization in its core mission of leveraging IT more efficiently, to deliver products to our customers in the most cost effective manner." "How can we lower the cost and increase our performance, any ideas?" the CIO asked his team.